Page History
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| Support Level | Severity | SLA |
|---|---|---|
| Standard - Monday to Friday | S1 Critical | 8 business hours (1 day) |
| S2 Serious | 24 business hours ( 3 days) | |
| S3 Moderated | 24 business hours ( 3 days) | |
| S4 Minimal | 24 business hours ( 3 days) | |
| Priority - Monday to Friday | S1 Critical | 6 hours |
| S2 Serious | 10 hours | |
| S3 Moderated | 36 hours | |
| S4 Minimal | 48 hours | |
| Enterprise - 24/7 | S1 Critical | 4 hours |
| S2 Serious | 8 hours | |
| S3 Moderated | 24 hours | |
| S4 Minimal | 48 hours |
What about severity?
This is what they mean:
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