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It's essential to have Xray version 7.8.2 installed, as this version includes the attachments feature. Additionally, you'll need to ensure that JCMA (Jira Cloud Migration Assistant) is updated to version 1.11.17 or higher. Below is a step-by-step guide to explain how the preload process works:

1. Install Xray version 7.8.2 - This version is critical as it introduces the attachments functionality. 
2. Ensure JCMA version 1.11.17 or above is installed - This version of the migration assistant is required for the preload feature to function properly.
3. Activate a dark feature on Jira Data Center - To enable the preload, you must activate a specific dark feature. Use the following code to enable it:
   

   Code Block
   com.atlassian.jira.migration.app.data.preload.feature

4. Enable an additional feature on the Cloud side - There’s an additional feature that must be activated on the Cloud side, but this is managed by Atlassian and does not require any action from your end. This very important step. You can ask us too and we can ask Atlassian to activate it;

By following these steps, the preload process should work as expected.