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It is required that Xray Standard and Xray Enterprise are deployed in the same location. If they are not co-located, Xray Enterprise will not function as expected. This is essential to ensure proper communication, reduce latency, and maintain the overall performance of the system. To avoid any disruption in service or degradation in functionality, please ensure that both versions are hosted within the same infrastructure environment. |
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The default Jira location for the data is the US, but that can change on at Atlassian discretion. If you want to ensure your data is hosted on in the US region we advise you to pin your data to the US region. |
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Moving your Xray Data to Another Location
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In case your location is Europe and you move Xray Data to a European location ( like Europe - Frankfurt) you may experience improved performance on loading information from Xray. |
App Statuses
Before you request a Data Residency move for Xray, you must understand the different app statuses.
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When moving your data to a new region, the file dates will be updated to reflect the date of the transfer. We are working on a solution to preserve the original dates during this process. If you have any questions, please contact Xray Support. |
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Cancelling a Data Residency Move for Apps
You can cancel a data residency move as long the respective process active status is MOVE SCHEDULED. You can’t cancel a move after the status has changed to MOVE IN PROGRESS.
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