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If you are a Jira administrator, you can go to Jira administration > User Management and reset the failed login.

Using Jira with a SSL connection

SSL connections are supported by the plug-in, however, the CA certificate must be available and obtainable publicly over the internet.

If you want to use a private CA certificate when connecting to your Jira instance, please make sure that the certificate is installed in the Jenkins Manager node and also in all your Worker nodes.

To install the certificate, you can follow Atlassian guidelines. You then can run the following commands in the command line in each of your Jenkins node to check if the the CA certificate is correctly installed (using the SSLpoke.java script)

$ wget -O SSLPoke.java https://gist.githubusercontent.com/warden/e4ef13ea60f24d458405613be4ddbc51/raw/7f258a30be4ddea7b67239b40ae305f6a2e98e0a/SSLPoke.java

$ javac SSLPoke.java

$ java SSLPoke jira.domain.com 443
# This command will return a 'Successfully connected' (if successful), or an exception stack-trace otherwise.

The Jira xxx configuration of this task was not found

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