Page History

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Next are some examples of possible labels/categories that are frequently used, along with their meaning:

• Concern
  • Something that represents a potential, negative risk that can somehow afect value, now, or in the future.
• Problem
  • A clear problem that impacts value to some stakeholder (internal or external).
• Question
  • Something that is not clear; may or not affect value.
• Suggestion
  • A recommendation/suggestion to change some existing aspect/feature.
• Idea
  • Some idea to make the product better and thus improve it, usually by recommending new features. Eventually you may merge "Suggestion" with "Idea".
• Praise/Positive
  • Some positive aspect we have found and that we want to share with the stakeholders, usually the internal team.
• Comment
  
  • A general note/comment.

Evidence and audio recordings

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In the end, add the mindmap or a link to it, as evidence or as a note in your test session.

Focus on the problem and not on the individual

Whenever taking text notes, avoid mention someone as the cause of the problem. Focus instead on technical facts/evidence. It's ok to mention some decision that may have been taken in the past as it can be connected to the problem and may also point other related impacts.

Screenshots

Use visual annotations to highlight relevant areas to make explanations clearer

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