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Info

Data Residency is available for Jira, Jira Service Management, Jira Product Discovery, and Confluence with Enterprise, Premium, and Standard plans.


Note
titleCo-Location Requirement for Xray Standard and Enterprise


For Xray Enterprise customers, it is required that Xray Standard and Xray Enterprise are deployed in the same location. If they are not co-located, Xray Enterprise will not function as expected.
This is essential to ensure proper communication, reduce latency, and maintain the overall performance of the system. To understand where Xray is installed, check below. 


Alert
typeWarning

It is required that Xray Standard and Xray Enterprise are deployed in the same location. If they are not co-located, Xray Enterprise will not function as expected. This is essential to ensure proper communication, reduce latency, and maintain the overall performance of the system. To avoid any disruption in service or degradation in functionality, please ensure that both versions are hosted within the same infrastructure environment.


Data Residency gives you control over where your in-scope product data for Jira, Jira Service Management, Jira Product Discovery, and Confluence is hosted.

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Info

The default Jira location for the data is the US, but that can change on at Atlassian discretion. If you want to ensure your data is hosted on in the US region we advise you to pin your data to the US region.

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Moving your Xray Data to Another Location

Info

Data Residency for Marketplace apps is currently in beta. This might impact the performance of these apps.

If you experience a sudden degraded performance in a Marketplace app in the coming weeks, we recommend going to the Your Apps tab (Figure 9 - 1), after entering admin.atlassian.com, and updating any apps (Figure 9 - 2) with the upgrades available.

Figure 9 - AppsImage RemovedIn case your location is Europe and you move Xray Data to a European location ( like Europe - Frankfurt) you may experience improved performance on loading information from Xray.

App Statuses

Before you request a Data Residency move for Xray, you must understand the different app statuses.

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  • United States.
  • Europe (Frankfurt).
  • Germany (Frankfurt) - new location.
  • Australia (Sydney).

Data Residency Move for Xray and the Impact on Your Product

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As soon as the move is complete, your Atlassian product and Xray will be back online and you'll be notified by email.

Info

When moving your data to a new region, the file dates will be updated to reflect the date of the transfer.

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We are working on a solution to preserve the original dates during this process.

If you have any questions, please contact Xray Support.


Cancelling

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a Data Residency Move for Apps

You can cancel a data residency move as long the respective process active status is MOVE SCHEDULED. You can’t cancel a move after the status has changed to MOVE IN PROGRESS.

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