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Problem

After a clean install Jira of Jira 9.11 or above, Xporter is not able to generate reports.

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To mitigate this issue, JAVA version needs to be set to JAVA 11.


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  1. Install in the Operational System or download the version of Java required by Xporter (JAVA 11);
  2. Keep the path of the Java home folder noted, to be used later (step 4); 
  3. Stop JIRA;

  4. Set the path where you installed Java as the JAVA_HOME (JDK) or JRE_HOME (JRE) variables for JIRA (see instructions below);

Note: If JRE_HOME is not defined, Jira will define its value using the JAVA_HOME value.

Specific actions per operating system:

Windows (manual start):

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  • Go to the path where you installed Jira, then open the bin folder;
  • Edit the setenv.bat file, including the below just under the @echo off line;
If the JAVA installed is JRE:

SET JRE_HOME="\path\to\new\jre\home"

If the JAVA installed is JDK:

SET JAVA_HOME="\path\to\new\jdk\home"
  • Set PATH  to include the <Java>\bin folder;
SET PATH="\path\to\new\jdk\bin or jre\bin;%PATH%" 
  • Restart JIRA;

Windows (Jira as a Service):

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  • Stop the JIRA service;

  • Run the below command on a Command Prompt as an Administrator, inside the bin folder of JIRA's Installation Directory;

    tomcat8w.exe //ES//JIRA050815072407

    This command is dependent on the version of Tomcat your instance is using. Check the executable present in <JIRA Install Directory>/bin/

    You can get the service name by going to your Windows services and copying the service name for the "Atlassian JIRA" service. For example, 'JIRA050815072407' in this case.

  • On the Java tab, choose the location of the jvm.dll file from the JDK/JRE installation directory you want to use;
  • Start the JIRA service;

Linux/Unix:

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For Linux/Unix based operational system, using manual start:

  • Go to the location where you installed JIRA, then to the bin folder;

  • Edit the setenv.sh file and add the lines at top of the file:

If the JAVA installed is JRE:

JRE_HOME="/path/to/new/jre/home"

If the JAVA installed is JDK:

JAVA_HOME="/path/to/new/jdk/home"
    •  For instance: JAVA_HOME="/Library/Java/JavaVirtualMachines/jdk1.8.0_241.jdk/Contents/Home"
  • Set PATH  to include the <Java>/bin folder
PATH="/path/to/new/jdk or jre/bin:$PATH"
  • Restart JIRA


How to change the Java version used by Jira | Jira | Atlassian Documentation

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