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Problem
After a clean install of Jira 9.11 or above, Xray's DocGen is not able to generate reports.
Solution
This happens because the JAVA version that Jira instals is not compatible with DocGen engine.
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Note: If JRE_HOME is not defined, Jira will define its value using the JAVA_HOME value. |
Specific actions per operating system:
Windows (manual start):
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If the JAVA installed is JRE:
SET PATH="\path\to\new\jdk\bin or jre\bin;%PATH%"
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Windows (Jira as a Service):
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Linux/Unix:
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For Linux/Unix based operational system, using manual start:
If the JAVA installed is JRE:
If the JAVA installed is JDK:
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Related articles
How to change the Java version used by Jira | Jira | Atlassian Documentation
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