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If Data Residency is available for your product, you can request to have your in-scope product data pinned to a new location. You may need to do this to meet company data requirements. Or, if you work in a regulated industry like finance, government, or healthcare, this may be necessary for operating in a cloud environment.
This section provides detailed information on how to request a data residency move, how the move will affect your product, and how to cancel your data residency move for apps.

Scheduling a Data Residency Move

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UI Steps
UI Step

Go to admin.atlassian.com. Select the desired organization if you have more than one (Figure 1 - 1).

UI Step

The Atlassian Admin screen will open (Figure 2). On the top menu, click Security (Figure 2 - 1). A side menu will open. There, click Data residency (Figure 2 - 2).

UI Step

In the Products table, click View details(Figure 2 - 9)in the line of the product that you want to move. A new screen will open (Figure 3). There, click the Set location button (Figure 3 - 1).

Figure 3 - Location

UI Step

 A new screen will open (Figure 4).

Figure 4 - Information

Review the information about the steps involved in moving a product. Click the Next button (Figure 4 - 1).

UI Step

Select the location from the menu where you want to move your product (Figure 5 - 1) and click Next (Figure 5 - 2).

Figure 5 - Location

UI Step

Select a move window option (Figure 6 - 1) and click Next (Figure 6 - 2).

Figure 6 - Window

UI Step

Review the apps (Figure 7 - 1) and click the Next button (Figure 8 - 2).

Figure 7 - Apps

UI Step

Review your data residency move request details (Figure 8 - 1) and click Submit request (Figure 8 - 2).

Figure 8 - Submission


Info

You can cancel your scheduled Data Residency move except if your Data Residency move has started and is in progress.

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Info

Data Residency for Marketplace apps is currently in beta. This might impact the performance of these apps.

If you experience a sudden degraded performance in a Marketplace app in the coming weeks, we recommend going to the Your Apps tab (Figure 9 - 1), after entering admin.atlassian.com, and updating any apps (Figure 9 - 2) with the upgrades available.

Figure 9 - Apps

App Statuses

Before you request a Data Residency move for Xray, you must understand the different app statuses.

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