July 15th, 2023

The Xray team is proud to announce the release of Xray 7.1.0.

This version features In-App Chat Support for Xray Standard. With In-App Chat Support, you can have an improved support experience while using Xray app, by searching Product and Support documentation, asking questions to our bot, and even getting one Xray Support Agent chatting with you.


Upgrade Notes

Upgrading Xray to 7


If you are upgrading from a version lower than 3.2, this implies that an upgrade task will run to pre-calculate historical data. This one-time action will run in the background so that Xray remains available during the upgrade. A  re-index operation of your Jira instance is required to make the internal data searchable and usable by Xray.

Please be aware that this upgrade task will run immediately after updating Xray. As this operation can take some time and use a considerable amount of server resources, we suggest scheduling the upgrade of Xray outside of business hours. It is always possible to cancel the recalculation operation in the Xray configuration section → Custom Fields → Maintenance.

If upgrading from v3.2.x or v3.3.x to v7, you must recalculate data in the Xray configuration section → Custom Fields. This recalculation is necessary because of the huge improvement in the amount of data that Xray needs to add to the table and the Lucene indexes.

As this operation can take some time and use a considerable amount of server resources, we suggest scheduling the upgrade of Xray and recalculating the custom fields outside of business hours.

Downgrading from Xray 7


Downgrading from Xray 7.x.x to a previous version may have the following side effects:

After creating some specific data using Test Case Versions, the user may have some glitches when downgrading to a specific version of Xray

  • On a Test Issue, multiple manual test versions with steps, when downgrading the test issue will show all steps from all the versions
  • On a Test Issue, multiple manual test versions with specific datasets, when downgrading the test issue will show the parameters from all the datasets 
  • On a Test issue, having different test versions linked to the same precondition issue when downgrading, the test issue will show an integrity error instead of showing the precondition table


    And the precondition will show the warning of being linked to an archived test

Release highlights 

In-App Chat Support



With In-App Chat Support, you can:

  • Have the same support as with In-App Support (Contact Support Team via Service Desk)
  • Additionally, in the Xray Product Support page, you will have access to a chat window that gives you:
    • Access directly Xray online Documentation,
    • A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
    • A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.


In-App Chat Support is available for Xray Standard new customers, and customers that renewed their licenses, starting 17th July.

If you want to learn more about In-App Chat Support, please visit our documentation page here.


Just one more, yet important, thing...

Documentation is always important, and sometimes you may miss it.

This time we added some process-related articles about the need of retesting and how to rerun tests.


Here's a summary of all the relevant articles that we've added and updated recently:



All New Features and Bug Fixes in this release