Xray has an available update, however, the current license doesn't support it.

Product Support Knowledge Base > [Xray Server] Unable to ugrade Xray add-on > image2020-9-25_18-2-57.png

Possible Causes

This issue usually happens due to an invalid license installed, or the license doesn't match the Jira hosting. It happens for example when upgrading from Jira Server to Data Center

Step-by-step guide

Go to the Jira Administration → Manage apps -> and check if the license is a valid one and matches the Jira hosting