---
title: "[Xporter Server] Disabled after install or upgrade"
canonical: "https://docs.getxray.app/space/ProductKB/46268585/%5BXporter%20Server%5D%20Disabled%20after%20install%20or%20upgrade"
format: markdown
---
## Problem

After install or update, Xporter is disabled on Jira


## Symptom

The following stack trace is found in the Jira log:

```
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'xporterCloudMigrationAccessor' defined in URL [bundle://260.0:0/META-INF/spring/atlassian-plugins-components.xml]: Initialization of bean failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.migration.app.tracker.CloudMigrationAccessor': Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.migration.app.tracker.CloudMigrationAccessor]: Constructor threw exception; nested exception is java.lang.NoClassDefFoundError: com/atlassian/migration/app/BaseAppCloudMigrationListener
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:600)
...
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.migration.app.tracker.CloudMigrationAccessor': Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.migration.app.tracker.CloudMigrationAccessor]: Constructor threw exception; nested exception is java.lang.NoClassDefFoundError: com/atlassian/migration/app/BaseAppCloudMigrationListener
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:304)
...
Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.migration.app.tracker.CloudMigrationAccessor]: Constructor threw exception; nested exception is java.lang.NoClassDefFoundError: com/atlassian/migration/app/BaseAppCloudMigrationListener
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:187)
...
Caused by: java.lang.NoClassDefFoundError: com/atlassian/migration/app/BaseAppCloudMigrationListener
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:941)
...
Caused by: java.lang.ClassNotFoundException: com.atlassian.migration.app.BaseAppCloudMigrationListener not found by com.atlassian.jira.migration.jira-migration-plugin [93]
at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1639)
...
```


## Solution

This happens because the Jira Cloud Migration Assistant app needs to be updated.

![image](media://a0c9924d-33a9-4a9a-9067-2932fa875279)


> ℹ️ 1. Please update the app, select All apps and search for Jira Cloud Migration Assistant,
> ℹ️ 2. Click on update request and wait for the request to be accepted,
> ℹ️ 3. While the request is not accepted, you can disable the Jira Cloud Migration Assistant app and activate Xporter

Xporter is compatible with Jira Cloud Migration Assistant 1.5.1

## Related articles



> Macro (contentbylabel)

> Macro (details)
> 
> | **Related issues** | > Macro (jira) |
> | --- | --- |