---
title: "[Xray Cloud] Issues with viewing the Test details"
canonical: "https://docs.getxray.app/space/ProductKB/46268864/%5BXray%20Cloud%5D%20Issues%20with%20viewing%20the%20Test%20details"
format: markdown
---
# Possible Causes

Does your system present the following screens?

![image](media://0ea71566-b41d-4456-8646-ab7a37bf5792)

![image](media://328a3238-948b-453d-8ef6-3ac9fea91b8c)

# Step-by-step guide

- Ask users with this error to perform logout and login again, in Jira.
- Does the problem persist? [Contact us](https://jira.xpand-it.com/servicedesk/customer/portal/2)