---
title: "[Xray Cloud] The Jira Cloud instance URL was changed and Xray is not working"
canonical: "https://docs.getxray.app/space/ProductKB/46268890/%5BXray%20Cloud%5D%20The%20Jira%20Cloud%20instance%20URL%20was%20changed%20and%20Xray%20is%20not%20working"
format: markdown
---
If you have renamed the Jira Cloud instance and Xray stopped working, please do the following steps:

1. Uninstall Xray *(The Xray data will not be removed)*
2. Reinstall Xray
  


The Xray reinstallation should fix this issue. 


- Related articles
  - [[Xray Cloud] How to re-install Xray](https://getxraydocs.atlassian.net/wiki/spaces/ProductKB/pages/46268463)
  - [Changing the cloud instance URL address or migrating to a new cloud instance](https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html)