---
title: "[Xray Cloud] Error Rendering Web Panel"
canonical: "https://docs.getxray.app/space/ProductKB/46269331/%5BXray%20Cloud%5D%20Error%20Rendering%20Web%20Panel"
format: markdown
---
## Problem

<span style="color: #000000">This error can sometimes occur during the </span><span style="color: #000000">initial</span><span style="color: #000000"> setup of Xray</span><span style="color: #000000">, and the Error message received should be like this: </span><span style="color: #000000"> </span>

![image](media://66cd06cc-87b8-4d0a-b527-a430118c5872)

If you encounter this issue, there are 2 methods to resolve it:

**Method 1:**

- Go to: **Jira Settings** **→** **Apps** **→** **Xray → Health Check**
- Click on **'Reinstall Xray'**

![image](media://6cfd528d-6b4b-403e-b08a-db9c8f3218f5)

- Validate behavior

**Method 2:**

- Go to **Jira Settings** **→** **Apps** **→** **Manage Apps**

![image](media://bcb34778-039a-449c-b51b-4482b68e4018)

- Unsubscribe from the plugin

- Uninstall Xray

- Install Xray again

- Validate behavior

![image](media://7d5b46c7-d6f8-4d0b-8514-2c7e9e898c99)


If you are not able to Unsubscribe from the app, simply reach out to Atlassian Support ([https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/))  and request their help for the uninstallation process, as these actions are managed by their team. 

 

They usually reply fast to these requests.   


## Related articles



> Macro (contentbylabel)

> Macro (details)
> 
> | **Related issues** | > Macro (jira) |
> | --- | --- |