---
title: "[Xray Cloud] Xray disabled after app update"
canonical: "https://docs.getxray.app/space/ProductKB/46269355/%5BXray%20Cloud%5D%20Xray%20disabled%20after%20app%20update"
format: markdown
---
<span style="color: #172b4d"> </span>

Occasionally, updates can disable Xray. This typically happens during the upgrade process on the Jira side. If Jira encounters an issue downloading any of the available translation files, the Xray app may be left disabled without providing any warning to users.  

This behavior has been observed in some cases, and Atlassian is already aware of the situation. You can find more details about this issue [<span style="color: #172b4d">here</span>](https://jira.atlassian.com/browse/ECO-551). We are actively collaborating with Atlassian to address this and prevent it from occurring in future updates.   
  
Our goal is to ensure a smoother upgrade process and avoid any disruptions to your workflows.

## <u>Solution:</u>  


At the moment, the workaround is to m<span style="color: #172b4d">anually Enable the App by navigating to Apps > Manage Apps > Enable Xray;</span>  
  
<span style="color: #172b4d">Please do not hesitate to contact </span>[<span style="color: #172b4d">us</span>](https://jira.getxray.app/servicedesk/customer/portal/2)<span style="color: #172b4d"> if you are still experiencing problems.</span>