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title: "[XEA] How to generate a support zip in the XEA application?"
canonical: "https://docs.getxray.app/space/ProductKB/46269450/%5BXEA%5D%20How%20to%20generate%20a%20support%20zip%20in%20the%20XEA%20application%3F"
format: markdown
---
Whenever you reach out to** **the** **XEA support team due to an issue you are facing on the application and the support team asks you to share a support zip for investigating purposes.   
  
**1)** Please go to connections on the application's top menu items and click on Jira/Xray Connections

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**2) **Once that is done, click on the support tab and enable the Debug Mode.

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**3)** Once you enable the Debug Mode, **try to replicate the issue one more time**, come back to the same support page, and download the support zip.  
  
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**4)** Once you have downloaded the support zip, share it with the support team.