---
title: "Support"
canonical: "https://docs.getxray.app/space/XEA/43483462/Support"
format: markdown
---
Do you need help with the Xray Exploratory App?  Please don't hesitate to contact us.

- [Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2) (also accessible by going to the Help menu and select **Online Support**)
- Check the open issues in our [Public Issue Tracker file](https://jira.getxray.app/projects/XEA)


> ⚠️ When you contact our Support Team via Service Desk, you need to identify your subscription by the **EN - Entitlement Number** as follows:
> ⚠️ 
> ⚠️ - If you are subscribing to a Free account, you can find your EN under your profile<span style="color: #172b4d"> </span><span style="color: #172b4d">(</span><span style="color: #172b4d">Go to your avatar and click</span><span style="color: #172b4d"> </span>*My Profile*<span style="color: #172b4d">)</span>:
> ⚠️ 
> ⚠️ ![image](media://b9142df9-0b5a-4aec-82b8-8d240446cdd0)
> ⚠️ 
> ⚠️ - If you are subscribing to a paid account, you can find your EN in the [About Workspace](https://getxraydocs.atlassian.net/wiki/spaces/XEA/pages/43483546) (<span style="color: #172b4d">click the</span><span style="color: #172b4d"> </span>**gear**<span style="color: #172b4d"> </span><span style="color: #172b4d">icon in the top-right corner</span>) of the Shared Workspace of that account:
> ⚠️ 
> ⚠️ ![image](media://7f5b9748-11fa-40e2-9f39-eb3303327029)