---
title: "Support & Resources"
canonical: "https://docs.getxray.app/space/XRAY/301501239/Support%20%26%20Resources"
format: markdown
---
This page provides a list of useful resources, including access to our Support Team and more.


Do you need help with Xray? Would you like to book a demo? Please don't hesitate to contact us.

- Start by checking our [FAQ](https://getxraydocs.atlassian.net/wiki/spaces/XRAY/pages/301404190)
- [Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2)
- Check the [Support Knowledge Base](https://getxraydocs.atlassian.net/wiki/display/ProductKB/Product+Support+Knowledge+Base)
- Access the app's [Documentation](https://getxraydocs.atlassian.net/wiki/display/XRAY/About+Xray)
- Check the open issues in our [Public Issue Tracker](https://jira.getxray.app/browse/XRAY)
- Check existing answers for app-related questions in the [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=xray)

## Access Support (In-App Support/In-App Chat Support) & Resources from Xray

You can also access some of the resources and support from Xray itself:

![image](media://c677100d-a3ad-4bf5-a719-0c629c5284c6)

From the help menu, you can:

- Go to Xray Start Page
- Access the Xray  [Documentation](https://getxraydocs.atlassian.net/wiki/display/XRAY/About+Xray)
- Join [Xray Academy](https://academy.getxray.app/index) for free and explore the courses that we have set up for you
- Contact Support Team (In-App Support/In-App Chat Support)


You can use feature **In-App Support** to [Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2) (you’ll be redirected to the correct service type)

![image](media://54018f0d-7646-42bd-ab8d-03c137f6c154)

### In-App Chat Support

Starting Xray version 7.1.0, new customers, and customers that renewed their licenses, can use the In-App Chat Support feature.

![image](media://fe928375-f928-49b0-9551-d1d6c5fa6800)

With In-App Chat Support, you can:

- Have the same support as with In-App Support ([Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2))
- Additionally, in the Xray Product Support page, you will have access to a chat window that gives you:
  - Access directly Xray online Documentation,
  - A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
  - A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.


Learn more about In-App Chat Support at: [In-App Chat Support](https://getxraydocs.atlassian.net/wiki/spaces/X710/pages/45188262).