July 15th, 2023
The Xray team is proud to announce the release of Xray 7.1.0.
This version features In-App Chat Support for Xray Standard. With In-App Chat Support, you can have an improved support experience while using Xray app, by searching Product and Support documentation, asking questions to our bot, and even getting one Xray Support Agent chatting with you.
Upgrade Notes
Upgrading Xray to 7
Downgrading from Xray 7
Release highlights
In-App Chat Support
With In-App Chat Support, you can:
- Have the same support as with In-App Support (Contact Support Team via Service Desk)
- Additionally, in the Xray Product Support page, you will have access to a chat window that gives you:
- Access directly Xray online Documentation,
- A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
- A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.
In-App Chat Support is available for Xray Standard new customers, and customers that renewed their licenses, starting 17th July.
If you want to learn more about In-App Chat Support, please visit our documentation page here.
Just one more, yet important, thing...
Documentation is always important, and sometimes you may miss it.
This time we added some process-related articles about the need of retesting and how to rerun tests.
Here's a summary of all the relevant articles that we've added and updated recently:
- Tutorials, Tips, and Tricks
All New Features and Bug Fixes in this release