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This page provides a list of useful resources, including access to our Support Team and more.


Do you need help with Xray? Would you like to book a demo session? Please don't hesitate to contact us.


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Contact Support & Access Resources from Xray (in-app)


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You can also access some of the resources and support from Xray itself.


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From the

Folder

Xray Global Menu, you can:

  • Go to Xray Start Page
  • Access the
app's
via Service Desk (you’ll be redirected to the correct service type
  • (In-App Support/In-App Chat Support)
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From the Xray Global MenuTesting Board menu, you can:

  • Go to the application’s Xray Start Page
  • Access the app's Documentation
  • Join Xray Academy for free and explore the courses that we have set up for you
  • Contact Support Team via Service Desk (you’ll be redirected to the correct service type(In-App Support/In-App Chat Support)



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From the Testing Board menu,

you can:

  • Go to the application’s Start Page
  • Access the app's Documentation
  • Join Xray Academy for free and explore the courses that we have set up for you

    •  

    • Access Customer Portal and create a ticket
    • Contact Support in-app and create a ticket (In-App Support)
    • Start a conversation in the in-app chat (In-App Chat Support)


    In-App Support

    You can use feature In-App Support to Contact Support Team via Service Desk (you’ll be redirected to the correct service type)


    Section

    Contact Support

    To contact support

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    In-App Chat Support

    Starting Xray version 1.1.8x-4.001.000, new customers, and customers that renewed their licenses, can use the In-App Chat Support feature.


    When you select to
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    With In-App Chat Support, you can:

    • Have the same support as with In-App Support (
    can chose the service type:
    • will have access to a chat window that gives you:
      • Access directly Xray online Documentation,
      • A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
      • A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.

    Learn more about In-App Chat Support at: In-App Chat Support ..

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    Community Resources

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