This page provides a list of useful resources, including access to our Support Team and more.


Do you need help with Xray? Would you like to book a demo? Please don't hesitate to contact us.



Contact Support & Access Resources from Xray (in-app)


You can also access some of the resources and support from Xray itself.


From the Xray Global Menu, you can:

  • Go to Xray Start Page
  • Access the Xray Documentation
  • Join Xray Academy for free and explore the courses that we have set up for you
  • Contact Support Team (In-App Support/In-App Chat Support)



From the Testing Board menu, you can:

  • Go to Xray Start Page
  • Access the app's Documentation
  • Join Xray Academy for free and explore the courses that we have set up for you
  • Contact Support Team (In-App Support/In-App Chat Support)



Contact Support

To contact support you can: 

  • Access Customer Portal and create a ticket
  • Contact Support in-app and create a ticket (In-App Support)
  • Start a conversation in the in-app chat (In-App Chat Support)


In-App Support

You can use feature In-App Support to Contact Support Team via Service Desk (you’ll be redirected to the correct service type)


In-App Chat Support

Starting Xray version 1.1.8x-4.001.000, new customers, and customers that renewed their licenses, can use the In-App Chat Support feature.


With In-App Chat Support, you can:

  • Have the same support as with In-App Support (Contact Support Team via Service Desk)
  • Additionally, in the Xray Product Support page, you will have access to a chat window that gives you:
    • Access directly Xray online Documentation,
    • A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
    • A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.

Learn more about In-App Chat Support at: In-App Chat Support.


Note

This feature activation might take up to 1 week to be available.


Community Resources

We encourage all kind of contributions. 

Below are community articles/projects you may find useful:


Thanks!

We thank the community for contributing with sample projects, code, how-tos, documentation, and articles. Xray is better because of you. We're happy to include links to your contributions (smile)

Disclaimer: Xblend is not responsible for the contents of this community resource. Since these links are external, they may be outdated.

















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