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Please also use the XEA to gather information and sent send it to us when contacting the Support Team. 

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1. Please download the App to your Windows or iOS, in MAC at this link: https://www.getxray.app/exploratory-testing-app/ Exploratory Testing App - XEA.
   
   
   
2. Install de app. Open it and choose the option “Use go to the menu File and App Settings → Use the app without Jira”Jira.
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3. Click on the button “Create a new test session”.
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4. When the new window appears, please give a Title to the session, and if you want to add a Charter - description of the problem (optional), then click on “Start session” Start Session.
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5. Select the window screen you want to record the session. 
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6. Click on “Record Video” Record Video.
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7. Replicate the problem.
   
   
   
   
8. Click on “Stop recording” Stop recording.
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9. If needed, add comments to your video. Then click on “Close” Save.
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10. Then click on “End session” End Session.
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11. After validating all the information, click on the “Export Session Report”.
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12. Last but not least, send us the .zip file created, to we be able to have access to the Session Report.

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