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Are you using a template with the mapping ${Request type} or any other SLA time information in a scheduled reportScheduled Report, and this field info is empty in the exported filenot exported at all?


Please see below how to fix it.


Step-by-step guide


  1. Go to Jira Administration >> Manage Apps >> Xporter >> Post Function Authentication and add your Jira credentials:




  2. Rerun the scheduled report, and now you should have the information exported as expected!


https://confluence.xpand-it.com/display/public/XPORTER/Jira+Service+Desk

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