With In-App Chat Support, you can: - Have the same support as with In-App Support (Contact Support Team via Service Desk)
- Additionally, in the Xray Product Support page, you will have access to a chat window that gives you:
- Access directly Xray online Documentation,
- A searchable set of Product Documentation and Support Knowledge Base articles, where you can find answers to your questions (you can rate the usefulness of those articles),
- A messenger that allows you to put questions to our bot, and in case you don’t get a satisfactory answer, you’ll talk live with one of our support agents. You can also rate the support given in this messenger.
In App Chat Support is available for Xray Standard new customers, and customers that renewed their licenses, starting 17th July. If you want to learn more about In-App Chat Support, please visit our documentation page here.
This feature activation might take up to 1 week to be available. |
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