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When should you use In-App Chat Support?

In-App Chat Support should be used to get fast answers to your questions when using and exploring Xray. 

If the question has a straightforward answer, your bot is likely to help you. If not, that’s a live agent will be there for you. 

In case the live Agent is not able to get you an immediate answer, he will raise a ticket for you.

How can you interact with In-App Chat Support?

This is how our Contact Product Support page looks like:

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• Recent Messages - Check your latest conversations
• Search for Help - Search into your Knowledge Base for articles
• Send us a message - to start a conversation
• For general production questions (...) - Jump into your Xray Documentation

Search for Help - In App Knowledge Base

At Help, you can search for articles from our Knowledge Base. These articles are created to answer the most common questions that we get, so it’s always being improved. 

When interacting with a bot, he might also suggest you to take a look at articles that you might have interest in.

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Send us a message - In-app Chat

When sending a message, your bot will first try to answer your questions before trying to reach a human agent. 

If our bot is not able to answer your questions, or you are not happy with the bot answers, you can ask to talk with one of our agents, and we will put you in contact with them in minutes.

Messages:

• You can see all your messages (even the closed ones),
• You can create a new thread/message, by clicking on “Send us a message”

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Your feedback is highly important to us, so please let us know what do you think of this new support experience. Please rate the conversations and the articles that you like. 

When should you use In-App Chat Support?

In-App Chat Support should be used to get fast answers to your questions when using and exploring Xray. 

If the question has a straightforward answer, your bot is likely to help you. If not, that’s a live agent will be there for you. 

In case the live Agent is not able to get you an immediate answer, he will raise a ticket for you.

How can you interact with In-App Chat Support?

This is how our Contact Product Support page looks like:

• Recent Messages - Check your latest conversations
• Search for Help - Search into your Knowledge Base for articles
• Send us a message - to start a conversation
• For general production questions (...) - Jump into your Xray Documentation

Search for Help - In App Knowledge Base

At Help, you can search for articles from our Knowledge Base. These articles are created to answer the most common questions that we get, so it’s always being improved. 

When interacting with a bot, he might also suggest you to take a look at articles that you might have interest in.

Send us a message - In-app Chat

When sending a message, your bot will first try to answer your questions before trying to reach a human agent. 

If our bot is not able to answer your questions, or you are not happy with the bot answers, you can ask to talk with one of our agents, and we will put you in contact with them in minutes.

Messages:

• You can see all your messages (even the closed ones),
• You can create a new thread/message, by clicking on “Send us a message”

Provide feedback

Your feedback is highly important to us, so please let us know what do you think of this new support experience. Please rate the conversations and the articles that you like.