If after a Jira upgrade your Xray or Xporter app gets incompatible, this is because your previous version of the app is not compatible with the new Jira version.
The solution is to upgrade the app to a version that is compatible with your current Jira version.
Please check versions and compatibility for Xray and for Xporter.
In case the same version is available for two different Jira versions, it will have two different entries like:
- Xray
- 3.3.6 for Jira 8
- 3.3.6_j7 for Jira 7
- Xporter
- 5.8.2 for Jira 8
- 5.8.2-j7 for Jira 7
In case of a major upgrade (from Jira 7 to Jira8 for instance), please follow the steps below:
Step-by-step guide
- Uninstall the incompatible version of Xray (no data will be lost)
- Search for Xray in the Jira option Find new add-ons, it will show the correct version for current Jira
- Install Xray